p r o  s h o p

Product Returns & Credits
All stocked sticks, skates & equipments ordered on our
website or over phone with the assistance of a customer service rep, can be returned for refund to original form of payment if they are stock items and have not been worn.

 Non stock Items & large skate sizes which we do NOT keep in inventory (and need to be ordered “custom” for the customer), are not returnable thus not eligible for refunds to original form.  Additionally, these custom item orders can not be cancelled after your custom web link has been paid. These custom orders are only exchangeable for Pro Shop Credit. ——

All returns by a customer must use a trackable label service w/in 30 days of original purchase date. 
New products, which were worn, can only be exchanged for Pro Shop Credit (PSC) less 15%restocking fee.

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No returns for refunds for ProFiled skate steels (which are all custom orders) & skates which we order in “custom” for the customer

(all skate sizes over 10.5 are considered non-stock

due to large size & low demand).  All product receipts indicate if your requested skate size is a stock or custom order. Refunds may take up to 14 days to post on the customer’s end from the time we initiate a refund.

UPDATED: June 30,2023